Terms of service

Maystar Skincare puts at your disposal a new online purchase service on www.mystar.com, where you can enjoy special promotions and offers, designed exclusively for you.

General Information

Social Denomination: Maystar S.L.

CIF: B59412080

Registered office: Pol. Ind. Roques plans. C/ SOL PONENT 12-14, 43830 TORREDERMBARRA

Telephone: 977 130 057. Fax: 977 641 962

Email: AttentionalCliente@maystar.com

Registration data: The Maystar S.L. Company is registered in the Mercantile Registry of Tarragona, sheet T 11075; folio 153; Book 1192

Maystar SL, collaborates with UNICEF, within the framework of the “Multiple by childhood” program, aimed at the education of children in Africa.

Purchase procedure and general conditions

In compliance with art. 27 and 28 of Law 34/2002 of July 11 of services of the Information Society and Electronic Commerce, we inform the online purchase procedure of our products:

The items to be acquired must be selected and added to the purchase bag by clicking on the corresponding icon; The purchase bag will contain the reference of the selected item and the price in euros (taxes included). The expressed price does not contain transport since the rates vary depending on the country of destination.

The order sheet will request your personal data, which will be incorporated into our database in order to process the order and facilitate the realization of new purchases in Maystar Skincare.

Our website has means for the detection of errors in the introduction of the data: it will be warned that the use of certain punctuation marks are not allowed and will not be allowed to move forward with the transaction in case of non -introduction of the email, Password as well as alphanumeric captcha. The non -observance of these parameters will be detected by the system as an error or will be urged to correct them to end the process.

Once the purchase order has been completed, a summary will be presented by identifying the acquired article, its total price (transport and taxes included) and shipping data. The order must be confirmed by clicking the “Accept Purchase” button. Purchases will be paid by credit or debit card (Visa, Electron Visa, Mastercard and 4B) no other payment methods will be admitted. For credit or debit card payments, the position will be made online, that is, in real time, through the payment catwalk of the corresponding financial entity, once it has been proven that the data communicated are correct.

We do not file the electronic document of the contract, however, you can access your personal data and information of all your orders; In fact, once the transaction has been confirmed, the order number will be communicated through the website so that at all times monitor it.

After hiring and automatically an email message will be sent, as an acknowledgment of receipt, with an order description and personal data that have been communicated; Non -reception of this message may be due to a transitory problem of communications on the network or to some writing error in the communicated email address. In both cases, it is advisable to contact Maystar, S.L.

You have the possibility to choose the Spanish or English language to navigate the web and proceed to purchases, formalizing the contract, in the chosen language.

If at the time of the issuance of the order, our warehouse detects that there are no stocks of any of the products included in it, the customer will be immediately notified. In addition, the amount of the most charged article will be paid in a few days.

Currency and taxes

The prices on this website are shown in euros.

According to the current legislation, Maystar, S.L. She is forced to load VAT in Spain. The applicable VAT is the legal type.


With the objective of giving maximum security to the Payment System, Maystar, S.L. Use safe payment systems of first -line financial entities in electronic commerce. In this sense, the confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial entity.

With the aim of collaborating in the prevention of fraud through the Internet, Maystar, S.L. It reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the acquired merchandise is delivered in accordance with the data listed in the order.


The transport of the items purchased in the provinshop will be carried out through a messaging company and will be delivered within an approximate period of 7 to 10 working days.

To avoid incidents in delivery (erroneous addresses, impossibility of finding someone at home etc.), it is essential to correctly complete the corresponding form being advisable to fill in the box relative to the contact phone.

The transport price is calculated according to the country of destination and the acquired items.


Western Europe**

Rest of the world

up to € 30

4,95 €

15 €

50 €

From € 30

0 €

15 €

50 €

** Member States of the European Union.

The exact price of transport will be calculated by including each item in the purchase stock market and will appear on the page that summarizes the purchase before confirmation of the order by “accept purchase” and before the introduction of credit card data or debit.

It will not be possible to send orders to military or email sections.

Shipping costs can be modified at any time without prior notice. This change will be applicable from the moment the modification in the aid pages and the contract published on this website is included. In any case, those shipping costs that appear at the time of order will be valid.

Maystar does not take care of the expenses of dispatch and customs in the country of destination in Ceuta, Melilla, Canarias, Gibraltar, Andorra and extra -community countries.

Changes and/or returns for the European Union

If once the purchase is received, it is not satisfied, Maystar, S.L. It allows its change or return within a period of thirty (30) days, counting from the date of its reception as long as the product has not been used, despised or damaged. Thus, Maystar, S.L. You cannot accept changes or returns of damaged or used products or without their original packaging, as long as it is not a manufacturing defect or the product is in poor condition.

To make a return change you must complete the web form indicated for this purpose.

The change or return can be done by mail (we advise to send by certified mail or with acknowledgment of receipt) to: Maystar, S.L. Pol. Ind. Roques plans. C/ SOL PONENT 12-14, 43830 TORREDERMBARRA.

Changes and/or returns by mail

The refund for reimbursement of the bought products can be done by ordinary mail. Every return must be carried out in its original packaging and with the duly completed return form.

Once received/s el products, Maystar, S.L. It will verify the indicated defect and proceed to send the product in substitution, it will also request the corresponding credit entity to proceed to go back to the credit card used if the refund for refund has been requested. The expenses of sending the products, which are desired to change or return by mail will be on behalf of the customer and in no case Maystar, S.L. will accept returns sent to due portages.

In the case of returns made by mail, we advise sending by certified mail or with acknowledgment of receipt.

In the case that Maystar, S.L. You have mistakenly sent an article different from the one requested or that the quality of the article sent is not adequate, Maystar, S.L., once the error or defect is verified, will pay the proportional part of the shipping costs (round trip) corresponding to the Defective product, upon request to the customer for proof of return shipping costs.


In Maystar Skincare, purchases can be made 24 hours a day 7 days a week, all year.

Purchase guarantees

The articles offered on this website are a selection of products by Maystar Skincare and meet the same quality and guarantee requirements as sales products in authorized establishments. Special offers, promotions or discounts will be valid until the indicated date or until the end of stocks.

Sales operations will be understood as at the home of Maystar, S.L. For the solution of any litigious issue derived from this contract or legal act, the parties submit the courts and courts of the city of Tarragona, expressly renunciation of its own jurisdiction that could correspond to them.

Personal data protection

To visit www.mystar.com it is not necessary to provide any personal information; However, if you want to make any purchase, you must fill out our data collection form in order to give course to your application. Only you are responsible for the veracity of the data provided.

The data provided by you will become part of a file, whose responsible is Maystar S.L. And as we inform you at the foot of the form, you can exercise your rights of access, cancellation, opposition and rectification of the data addressing Maystar, S.L., in Pol. Ind. Roques Plans. C/ SOL PONENT 12-14, 43830 TORREDERMBARRA.

You are responsible for the use of your password and login. We recommend you keep your password in secret and close the search engine after your visit. You must know that Maystar S.L. You will never request your password and/or telephone in an unplayed e-mail.

Exclusion of responsibility

Any information related to Maystar S.L. That it could be found or distributed on websites, emails, forums or similar, it will only be considered truthful if it consists or has consisted on this website.

The user admits to know the existence in the network of viruses, worms and other harmful elements. It will correspond to the user, the availability of adequate tools for their detection and disinfection, without Maystar S.L. be responsible for the damage produced in the user equipment during access to the website.

Access to the portal requires services and supplies by other service providers of the Information Society, whose reliability, quality, continuity and operation escapes the control of Maystar, therefore, the services provided through the portal, can Be suspended, canceled or be inaccessible at any time, without us being able to respond for it.

Maystar is not responsible for the damages or damages of any kind produced in the user for disconnections in telecommunications networks.

It is forbidden to use any of the contents and services of this website for illicit or harmful purposes to the rights and interests of Maystar, S.L. or third parties, or that in any way they can damage, disable, overload, deteriorate or prevent the normal use of the portal.

Applicable jurisdiction

This website is subject to Spanish legislation and in case of litigation or controversy arising from the use of this website, both parties are submitted to the jurisdiction of the courts of the city of Tarragona. This express submission clause to the courts of the city of Tarragona, will not be applicable for the assumptions of litigation with the users or clients of the web that according to current legislation hold the status of consumers, in which case both parties will be submitted to the Jurisdiction of the Courts and Courts of residence of the consumer.